| | Sass Will Guide Your Remodel
- After reviewing information submitted through our Contact Form or phone call, a member of our Sales and Design team will call you to talk about your project within 48 hours. The next step would be to set up an appointment to inspect the project at your home. If we are not the appropriate provider for your project, we may be able to give you a referral.
- After the meeting, depending on your needs, an agreement for design and/or proposal preparation services may be the next step.
Once plans are drawn and approved, a thorough scope of work and a firm cost are prepared; we're ready to get to work! Using our years of experience, we've devised a step-by-step process that helps ensure that your project runs as smoothly as possible.
- Project Review: Before any work begins, it is important that you review and make sure you understand everything about your project. You will be asked to sign off on all drawings and selections. You are encouraged to contact the salesperson to express any concerns or questions before the walk-through. An "internal" meeting will be held at your home with your salesperson and the lead carpenter which gives them the opportunity to discuss your project in detail.
- Job Site Communication Book: Before your project begins, we will provide you with a binder which allows you to easily store project documents in one place. This is the best place to write daily communications to your lead carpenter, and your lead carpenter will do the same.
Turning Over Your Project: We start with a pre-construction walk-through, which is a crucial step for Sass Construction and for you. At this meeting, your salesperson, and our production manager or lead carpenter will meet with you in your home. During this transition period, the salesperson "turns over the project" to the production team.
This is when the Lead Carpenter or Production Manager will address the logistical aspects of running your project. During this time we will address important issues such as where to store tools, a designated central message center location and other related issues. Sass Construction will discuss these issues and more with you as thoroughly as possible, so that you will have as few surprises as possible once construction is underway.
- Billing Procedures: Progress payments are detailed in the payment schedule of your contract. We will send you invoices approximately one week before the due date as a reminder, so that you will be able to manage your funds accordingly.
- Change Orders: Once the project is underway, any change to the scope of work will be documented and approved in a change order. We don't present surprise bills for extra work at the end of the project. Because we try to be as thorough as possible when putting our proposal together, change orders are usually caused by one of three events: hidden conditions, building inspector requests, or client changes to the original proposal. All change orders must be signed prior and paid prior to the work being completed. Change orders may be issued by your Lead Carpenter on site, or for larger changes, issued by your Salesperson.
- Job Clean Up: All during construction we keep the site as neat and clean as possible. At the end of the job, the work area may be professionally cleaned.
- Project Completion: After your project is completed, we want you to evaluate the services we delivered to you. We have a questionnaire that we'd like you to fill out, and we look forward to your written comments as well.
| Testimonial
"From the initial meeting to the final walk-through, the attention to detail and service was outstanding. You listened to our ideas and what we were trying to achieve and came up with a solution that was exactly what we envisioned. We are so pleased with the outcome and will definitely recommend you to our friends and family. You made this process a very pleasant experience."
-Greg and Julie M., Chanhassen |
